• Why should I order from Martens Farms?
• How do I order from Martens Farms?
• What payment methods are accepted?
• Do you accept orders from outside of the United States?
• What are your shipping methods and prices?
• How long will it take my order to arrive?
• Is ordering on your site secure?
• I'm not happy with something about my order. What do I do?

Why should I order from Martens Farms?

We not only sell Farm Works Software, we use it daily on our own farm and train and support many, many clients using it in a wide variety of agricultural operations. We also use a variety of precision farming equipment. If we don't know the answer to your questions, we'll tell you so and try to find answers. We partner with several leading companies with expertise that complements ours in order to better support our customers.

We treat you as we would like to be treated - with honesty, integrity, and friendly service. Our goal is to help you find the best match of software and hardware for your particular farming or ranching operation. If we don't carry what you need, we'll try to refer you to someone who does. If we carry a less expensive alternative that will still do what you need, we'll let you know. If you need assistance to make the most of the software and hardware you purchased from us, we can provide training and consulting by phone, by online training session, at your site, or in classroom-style training sessions for groups.

How do I order from Martens Farms?

Ordering from us is easy! You can order by phone to 620.585.6761 or 877.585.6761, or order online using our secure shopping cart.

To order online, click on the blue "Add to Cart" button on the particular product page. You will then be forwarded to our shopping cart where you will see the item you chose in our shopping cart. You then have the option to Update, Delete, or Continue Shopping for more items. When you are ready to complete the order, just click the "Check Out" link located below the search form on the left hand side of the page, and you will be prompted to enter your shipping and billing information. If you choose to pay by credit card using PayPal, you will be forwarded to a secure PayPal form for login or account creation.

You may view the contents of your shopping basket any time by clicking on the "View Cart" link.

What payment methods are accepted?

We are happy to accept U.S. checks or money orders, and also Visa, MasterCard, and Paypal. Our online shopping cart will allow you to choose which payment method you prefer. Choose check or money order to print your order invoice to send along with payment. Choose PayPal to pay by credit card other than Visa or MasterCard or by funds transfer from your PayPal account.

A Paypal account is fast and easy to use, and allows you to use credit cards online without re-entering information or giving your credit card details to every online shop you use. If you do not already have a PayPal account, you can create one while completing an order on our site. Orders paid by PayPal must be shipped to a confirmed address unless otherwise arranged in advance by phone. (A confirmed address is the billing address shown on the credit card registered with that PayPal account).

Do you accept orders from outside of the United States?

What are your shipping methods and prices?

We normally ship by U.S. Postal Service Priority Mail, and may require delivery confirmation or signature. Orders typically arrived in two to three days. Rush overnight shipping by USPS or UPS can be arranged at additional cost if you desire.

Shipping fees vary based on the size of the total order and how much bulky equipment is included.  Software will be $8 and prices for equipment will vary according to shipping weight.

How long will it take my order to arrive?

We try hard to get your order to you as soon as possible. Orders are shipped out in the order they are received, and some days are busier than others so we cannot guarantee same day shipping but do aim for that for in-stock items if possible.

Orders placed before 1 p.m. are most likely to ship the same day if the items are in stock. If an item is not in stock, we will give you an expected delivery date. Depending on your chosen shipping method, we ask that you please allow up to five days business days for it to arrive.

Is ordering on your site secure?

Ordering from our site is as secure as using a credit card at a restaurant (more so, actually) or sending any payment through the mail. Orders paid by credit card through PayPal are processed on a highly secured server to protect your account information. A secured page in the Internet Explorer browser shows a little yellow padlock at the very bottom right corner of your browser window.

If you order by sending a check through the postal mail, you simply print the online order receipt created by our shopping cart and include it in an envelope with your check or money order. We do not save your contact information anywhere on our online site after you complete your order.

If you still have concerns about purchasing products online, please give us a call at 620.585.6761 or (toll-free) 877.585.6761 and we'll happily take your order over the phone.

I'm not happy with something about my order. What do I do?

Call us at 620.585.6761 or (toll-free) 877.585.6761 if you are unsatisfied in any way with a product you ordered from us. We will arrange a prompt replacement for any defective product, and do our best to resolve any other issues you may have.

• There is a 30% return fee on all orders within 30 days of purchase:
• Return approval is required before return of any product.
• No returns on special ordered items regardless of order date.
• Product must be in original packaging, in new condition or it will be returned to customer at the customers expense, with return being voided.